Frequently Asked Questions

No job is too big or too small, and all customers will be treated like royalty. As a 100% Australian owned and operated company, we pride ourselves on delivering exceptional service with a personal touch. When you call us, you will speak to a representative who is knowledgeable, friendly, and eager to assist you.

In addition to our outstanding customer service, we offer the highest commercial standards with long term warranty on our products. We understand that furniture is an investment, and we want to make sure that you are completely satisfied with your purchase.

We are confident that our 5-star Google Ratings will give you further peace of mind and assurance that you are making the right choice with OFFO. Choose us for your next furniture purchase, and experience the OFFO difference!

Yes, we have a showroom where you can view our wide range of furniture in person. Our showroom is open to the public, and we welcome you to come and explore the different styles, materials, and designs available. Our team is on hand to assist with any queries and help you find the perfect pieces for your space.

Yes, we work closely with a network of professional office design consultants who can help you create the perfect office environment. Whether you are furnishing a home office or outfitting a corporate workspace, our consultants can provide expert advice on layout, style, and functionality. Contact us to learn more about our design partners and how they can assist with your project.

We are proud to service a wide range of locations across Australia. We have warehouses in Landsdale and Wangara (WA), Eastern Creek (NSW), Brendale (QLD), Laverton North (VIC) and Beverley (SA), and we offer delivery to most major cities and regional areas. For more details on specific delivery locations or to check availability in your area, please contact our customer service team.

Yes, we offer installation services for large office setups. Our experienced team can help with the assembly and installation of office furniture to ensure that everything is set up efficiently and correctly. This service is available for both individual clients and businesses. Please reach out to our team for more information on pricing and to schedule your installation.

• Promotes better posture: Ergonomic chairs are designed to support the natural curvature of the spine, which promotes better posture and reduces strain on the back, neck, and shoulders.
• Improves comfort and productivity: By providing a comfortable and supportive seating position, ergonomic chairs can help reduce discomfort and fatigue, allowing you to stay focused and productive for longer periods of time.
• Reduces the risk of injury: Ergonomic chairs are designed to reduce the risk of musculoskeletal disorders, which can be caused by prolonged sitting in a non-ergonomic chair.
• Customizable to your body: Ergonomic chairs are adjustable to fit your body, allowing you to achieve the most comfortable and supportive position for your individual needs.
• Provides long-term benefits: Investing in an ergonomic chair can provide long-term benefits for your health and well-being, including improved posture, reduced discomfort, and increased productivity.

• Improved posture and reduced back pain: Using a standing desk can help improve your posture by reducing the strain on your lower back, and this can lead to less discomfort and pain.
• Increased energy and focus: Standing desks can help you stay alert and focused by encouraging more movement and preventing slouching or hunching over.
• Lower risk of weight gain and obesity: Studies have shown that using a standing desk can help burn more calories, which can help reduce the risk of weight gain and obesity.
• Reduced risk of chronic diseases: Standing desks can help lower the risk of chronic diseases such as diabetes, heart disease, and cancer by reducing the amount of time spent sitting.
• Improved overall health: Using a standing desk can improve your overall health by promoting better circulation, reducing stress on your joints and muscles, and boosting your mood and productivity.

Premium chairs typically add more adjustability (seat depth, armrests, headrests), higher weight ratings and certified components. Each product page lists the chair’s features and certifications.

For larger projects we can help specify and source to suit your space and budget. Contact us with your requirements.

Measure your available space and allow clearance for chairs and walkways. Our team can help you choose a desk size and configuration - just ask.

Consider a monitor arm, footrest, cable management and an adjustable chair. Browse our Accessories range for options.

Yes - many products carry GREENGUARD and other certifications. See our Certifications page for our sustainability commitment.

• Credit Card – We accept all major credit cards via our secure checkout.
• PayPal – Including PayPal Pay in 4.
• Afterpay, Zip and Klarna – Buy now, pay later, available at checkout on eligible orders (Afterpay on orders under $4,000).
• Direct Bank Transfer – Select bank transfer at checkout and use your order number as the payment reference.
• Pay by Invoice – If you wish to pay by invoice, please contact us directly so we can issue you with an invoice for payment.

Sure! We will assess any bulk orders, and offer discounts or match pricing on a case by case basis. Please give us a call and quote your order number from check out and we will see what we can do!

Once your order has been processed and shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your delivery through our courier’s website. If you encounter any issues or need further assistance with tracking, please don’t hesitate to contact our customer service team, and we’ll be happy to help.

We understand that sometimes plans change, and we aim to be as flexible as possible. If you wish to modify or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes or cancellations. However, if the order is still in the preparation stage, we will do our best to accommodate your request. Please review our cancellation and return policy for more detailed information.

Yes, we offer leasing options for businesses looking to furnish their office spaces. Our leasing programs are flexible and designed to accommodate a wide range of business needs. Leasing allows you to enjoy high-quality furniture without the upfront costs, and it can be an ideal solution for companies looking to manage their cash flow. Please contact our sales team to discuss available leasing plans and terms.

For business purchases, we typically require the following information:

• Business name and ABN (Australian Business Number)
• Delivery address (including details of any specific delivery instructions or access requirements)
• Billing information (contact details and billing address)
• Purchase order number (if applicable)
• Preferred payment method (credit card, bank transfer, etc.)
• Details of any specific products or customization requests

Providing this information helps us ensure smooth processing and delivery of your order. If you need assistance, feel free to reach out to our customer service team.

Most of our products will be delivered flat-packed. For chairs, we do offer the option of assembling them for you prior to delivery. If would like us to assemble any bulky goods or would like us to assist with a complete furniture fit-out, please get in touch with us for a quote.

Our standard delivery timeframes vary depending on your location and the availability of the items. For in-stock items delivered to metropolitan areas, delivery usually takes 3–7 business days, and generally no more than 15 business days. Regional or remote deliveries, and larger or customised orders, may take a little longer. Once your order is dispatched, you will receive a tracking number with an estimated delivery date. For more specific details, please contact our customer service team.

Yes, we do offer express delivery options for those who need their furniture sooner. Express delivery is available for certain items and locations, and the delivery timeframe is typically 1-3 business days. Additional charges may apply for express services. Please contact us directly or check at checkout for availability and pricing on express delivery options.

The cost of delivery depends on the size, weight, and destination of your order. During checkout, the delivery charges will be calculated based on your delivery address. For larger orders or remote areas, delivery costs may be higher. We also offer free delivery on certain orders or promotions. For more information or to get a quote for delivery, please reach out to our customer service team.

If you’re not home at the time of delivery, the courier may leave a note with instructions to reschedule the delivery or provide options for re-delivery. In some cases, you may be able to arrange for the items to be delivered to a neighbor or a safe location. If you’re concerned about being unavailable, you can specify an alternative delivery time or location during checkout, or contact us to make arrangements in advance.

Yes, we do deliver to remote areas across Australia. However, delivery times may be longer, and additional delivery fees may apply. Please contact our customer service team to confirm delivery options and costs for your specific location.

Most of our furniture pieces come with easy-to-follow assembly instructions and the necessary hardware. For assembly, you will typically need basic tools such as:

• A screwdriver (either manual or power)
• An Allen wrench (often included with the product)
• A hammer (for some items)
• A level (to ensure proper alignment) If you’ve ordered a complex or large piece of furniture, or if you prefer not to assemble it yourself, we also offer assembly services. Feel free to ask for help when placing your order!

If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery and we will make it right at our cost. Change-of-mind returns are accepted within 45 days of delivery on eligible items that are unused, unassembled and in their original packaging, and must be authorised by our team before they are sent back. Because these are bulky goods, change-of-mind returns and cancellations incur a restocking fee of 25% of the purchase price, and the original delivery cost and return freight are not refunded.

For all returns and refunds we will require photographic evidence of the items, as well as an email indicating the reasons for the return. The management team at OFFO reserves the right to refuse refunds for items upon inspection. See our Shipping & Returns policy for full details.

All our products come with a commercial use warranty, some with warranty periods of up to 10 years. Please refer to the description on individual product pages for specific warranty information on each product.

To make a warranty claim, please contact our customer service team with the following information:

• Your order number
• A description of the issue or defect
• Photos of the damaged or defective item
• Your contact details

Once we have this information, we will assess your claim and guide you through the next steps. If the item is covered under our warranty, we will work with you to resolve the issue, whether through repair, replacement, or another suitable solution.

Our warranty covers defects in materials or workmanship for a specified period from the date of purchase. This includes issues like faulty assembly, structural damage, or malfunctioning parts. The warranty does not cover damage caused by misuse, accidents, wear and tear, or normal aging of materials (such as fading or cracking over time). For specific coverage details, please refer to the warranty policy or contact our team for clarification.

Yes, we offer extended warranty options for select furniture pieces. These extended warranties can provide additional coverage for up to 5 years, protecting against defects and offering peace of mind for long-term use. Extended warranties are available for purchase at the time of your order. Please inquire with our customer service team for more details on available options and pricing.

If your furniture arrives damaged, please contact our customer service team within 48 hours of receiving your order. Provide the following:

• Your order number
• Photos of the damaged items and packaging
• A description of the damage

We will then assist you in resolving the issue, which may include arranging for a replacement, repair, or refund depending on the nature of the damage. If the damage occurred during transit, we will work with the courier to ensure the problem is addressed promptly.

To arrange a return pickup, please contact our customer service team within the return window, which is 45 days after receiving your order for eligible change-of-mind returns (see our Shipping & Returns policy). Provide your order number and details about the item you wish to return. We will coordinate a convenient time for the return pickup and ensure that you are informed about any associated return fees (if applicable). Please note that returned items must be in their original condition and packaging to qualify for a refund or exchange.

• Comfort and Productivity: Investing in comfortable office furniture such as ergonomic chairs, adjustable desks, and suitable lighting can improve productivity and make employees more comfortable while working, leading to better performance and output.
• Health and Safety: Proper office furniture can improve the overall health and safety of employees. Ergonomic chairs and adjustable desks, for example, can help alleviate back pain and other musculoskeletal disorders that can arise from prolonged sitting or poor posture.
• Professionalism: The appearance of the office and its furnishings can impact how clients and customers perceive your business. High-quality office furniture can convey a sense of professionalism and contribute to a positive image of your company.
• Durability and Longevity: Investing in good-quality office furniture can provide long-term cost savings by reducing the need for frequent repairs or replacements. Well-built, durable furniture can last for years, helping to minimize the overall cost of outfitting an office.
• Increased Employee Retention: Providing employees with comfortable and well-equipped workspaces can contribute to employee satisfaction and retention. Offering good-quality office furniture is one way to show employees that you care about their well-being and are invested in their success.

Yes, we offer comprehensive project management services for large office fitouts. Our experienced team can handle every step of the process, from initial design consultation and furniture selection to delivery and installation. We will work closely with you to ensure that your office space is efficiently planned, furnished, and fully operational on time and within budget. For more details, please contact our team to discuss your specific requirements and get a tailored solution for your office fitout.

We strive to offer competitive pricing for all our products, including bulk orders. While we may not always be able to match every competitor’s price, we are happy to work with you to find a solution that fits your budget. If you find a better price from another supplier, please reach out to us, and we will do our best to offer a competitive or similar pricing structure for your bulk order.

Yes, we offer business accounts to make purchasing easier for companies. A business account provides benefits such as streamlined ordering, invoicing, and access to special pricing and promotions. To set up a business account, please contact our customer service team with your business details, including your ABN (Australian Business Number). Once approved, you can start enjoying the perks of being a registered business client.

Our minimum quantities for bulk orders depend on the type of product you’re interested in. For some items, there may be a minimum order quantity (MOQ) to qualify for bulk pricing or special business terms. Please contact our sales team for more information on specific products and their bulk order requirements. We are happy to accommodate orders of all sizes, whether you’re outfitting a small office or an entire corporate campus.

Yes, we provide flexible furniture lease options for businesses. Leasing can be a great solution for companies looking to furnish their offices without large upfront costs. We offer customizable lease terms and payment plans to suit your budget and needs. Whether you need office desks, chairs, or complete office setups, our leasing options make it easy to manage your expenses while enjoying high-quality furniture. Please contact our team for more details on available lease options.